Privacy Policy
Your privacy matters to us. Learn how Quavithena protects and manages your personal information with transparency and care.
Last Updated: January 15, 2024
Information We Collect
At Quavithena, we collect information that helps us provide better financial services and improve your experience. This happens in several ways, and we want you to understand exactly what we gather and why.
Personal Information You Provide
Automatically Collected Data
When you use our platform, we automatically collect certain technical information to ensure smooth operation and security. This includes your IP address, browser type, device information, and how you interact with our services.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Login Activity | Security monitoring and fraud prevention | 90 days |
| Transaction Records | Service delivery and regulatory compliance | 7 years |
| Communication Logs | Customer support and service improvement | 3 years |
How We Use Your Information
We use your information primarily to deliver our financial services effectively and securely. But there's more to it – we also analyze patterns to improve our offerings and ensure compliance with Malaysian financial regulations.
Service Delivery: Your personal and financial information enables us to process transactions, provide personalized financial advice, and maintain your account security. We never use this data for purposes beyond what's necessary for our services.
We also use aggregated, non-identifying information to understand user trends and improve our platform. This might include analyzing which features are most popular or identifying common user challenges to address in future updates.
Information Sharing and Disclosure
We don't sell your personal information to third parties. Period. However, there are specific circumstances where we may share your data, and we believe in being completely transparent about these situations.
Authorized Service Providers
We work with trusted partners who help us deliver our services – payment processors, identity verification services, and cloud storage providers. These partners are contractually obligated to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
Malaysian law requires us to share certain information with regulatory bodies like Bank Negara Malaysia for compliance purposes. We may also disclose information when required by court orders or to prevent fraud and protect user safety.
Your Privacy Rights
You have significant control over your personal information. Malaysian privacy laws, along with our own commitment to transparency, give you several important rights regarding your data.
Access Your Data
Request a complete copy of all personal information we hold about you, delivered within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information in your account at any time through our platform or by contacting support.
Delete Your Account
Request complete deletion of your account and associated data, subject to legal retention requirements for financial records.
Data Portability
Export your data in a common format to transfer to another service provider, helping you maintain control over your information.
To exercise any of these rights, simply contact our privacy team using the information below. We'll verify your identity and process your request promptly, typically within 30 days.
Data Security and Protection
Protecting your financial information is our highest priority. We employ bank-level security measures and regularly update our systems to defend against evolving threats.
Our security infrastructure includes 256-bit SSL encryption for data transmission, multi-factor authentication for account access, and regular security audits by independent cybersecurity firms. We also maintain compliance with international security standards including ISO 27001.
All sensitive data is encrypted both in transit and at rest. Our servers are located in secure facilities with 24/7 monitoring, and we maintain detailed access logs to track any interaction with your information.
In the unlikely event of a security incident affecting your personal information, we'll notify you within 72 hours and provide clear guidance on protective steps you should take.
International Data Transfers
While our primary operations are based in Malaysia, some of our service providers operate internationally. When we transfer your data outside Malaysia, we ensure it receives equivalent protection through contractual safeguards and adequacy decisions.
We only work with international partners who meet strict data protection standards and provide contractual guarantees about data handling. You can request specific information about these transfers and the safeguards in place by contacting our privacy team.
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience and provide essential functionality. We're transparent about what cookies we use and give you control over non-essential ones.
Essential Cookies
These cookies are necessary for basic website functionality, including maintaining your login session and remembering your preferences. You cannot opt out of these cookies without affecting site functionality.
Analytics and Performance
We use analytics cookies to understand how users interact with our platform, helping us identify areas for improvement. This data is aggregated and doesn't identify individual users.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we'll notify you through email and prominent website notices at least 30 days before the changes take effect.
Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your data? Our dedicated privacy team is here to help.
Email: [email protected]
Phone: +6053128982
Mail: 67, Lorong Seri Kuantan 65, Taman Kuantan, 25250 Kuantan, Pahang, Malaysia
We typically respond to privacy inquiries within 48 hours and aim to resolve all requests within 30 days.